ServiceNow MCP Server

Name: ServiceNow MCP Server
Author: aartiq

Local

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About ServiceNow MCP Server

NowAIKit is an MCP server that lets Claude, ChatGPT, Cursor, Copilot and other AI clients read, build and query ServiceNow instances. It covers ITSM, ITOM, CMDB, HRSD, CSM and more. It is read-only by default, and write, scripting and CMDB changes require explicit opt-in flags.

Key features

01Tools across ITSM, ITOM, CMDB, HRSD and CSM modules
02Read-only by default with opt-in write flags
03Impact analysis for tables, fields and scripts
04Server-side reports through aggregate_report
05Local Sync to pull artifacts into local files

Use cases

01Querying open P1 incidents or recent changes and their risk
02Checking what depends on a table, field or script before changes
03Creating business rules or running ATF suites from plain-language requests

MCP support

This project is an MCP server that exposes ServiceNow tools to MCP clients, such as list_table_config, find_field_references and aggregate_report. The setup wizard can write client configuration automatically.

Configuration

Local server config is the same for every client. Copy it into your client’s MCP config file.

mcp.json · Universal config

{
  "mcpServers": {
    "aartiq-servicenow": {
      "command": "npx",
      "args": [
        "-y",
        "@aartiq/servicenow-mcp"
      ],
      "env": {
        "SERVICENOW_INSTANCE_URL": "<SERVICENOW_INSTANCE_URL>",
        "SERVICENOW_AUTH_METHOD": "<SERVICENOW_AUTH_METHOD>",
        "SERVICENOW_BASIC_USERNAME": "<SERVICENOW_BASIC_USERNAME>",
        "SERVICENOW_BASIC_PASSWORD": "<SERVICENOW_BASIC_PASSWORD>",
        "WRITE_ENABLED": "<WRITE_ENABLED>",
        "SCRIPTING_ENABLED": "<SCRIPTING_ENABLED>",
        "CMDB_WRITE_ENABLED": "<CMDB_WRITE_ENABLED>",
        "NOW_ASSIST_ENABLED": "<NOW_ASSIST_ENABLED>",
        "ATF_ENABLED": "<ATF_ENABLED>",
        "MCP_TOOL_PACKAGE": "<MCP_TOOL_PACKAGE>"
      }
    }
  }
}

Run commandnpx -y @aartiq/servicenow-mcp

Environment variables to set

SERVICENOW_INSTANCE_URLYour ServiceNow instance URL (e.g. https://yourinstance.service-now.com)

SERVICENOW_AUTH_METHODSecretAuthentication method: 'basic' or 'oauth'

SERVICENOW_BASIC_USERNAMEServiceNow username (for basic auth)

SERVICENOW_BASIC_PASSWORDSecretServiceNow password (for basic auth)

WRITE_ENABLEDEnable write operations (true/false, default: false)

SCRIPTING_ENABLEDEnable scripting operations (true/false, default: false)

CMDB_WRITE_ENABLEDEnable CMDB write operations (true/false, default: false)

NOW_ASSIST_ENABLEDEnable Now Assist AI features (true/false, default: false)

ATF_ENABLEDEnable ATF test execution (true/false, default: false)

MCP_TOOL_PACKAGERole-based tool package: full, service_desk, platform_developer, etc.

Local servers need a runtime on your machine (e.g. Node.js 18+). Config file locations differ by client; see your client’s docs.

Packages

npm@aartiq/servicenow-mcp1.0.2stdio

Tools

No tool list yet

Local servers expose tools only once running on your machine, and the maintainer has not provided a tool list.

Details

From the project README

ServiceNow MCP Server (NowAIKit)

Connect Claude, ChatGPT, Gemini, Cursor, Copilot, or any AI, to ServiceNow.

500+ tools across ITSM, ITOM, CMDB, HRSD, CSM, Flow Designer, scripting & portal. Read, build, query and automate any instance in plain English.

New in 4.4 to 4.7: impact analysis (list_table_config / find_field_references / find_script_references) to see what depends on a table, field or script before you change it, Local Sync to pull artifacts to local files, and aggregate_report for server-side reports (count plus averages, no truncation).

🚀 Install (2 minutes)

Requires Node.js 20+.

# 1 — install
npm install -g nowaikit

# 2 — run the wizard: it detects your AI clients and writes their config for you
npx nowaikit setup

Restart your AI client (Claude Desktop, Cursor, …) and start asking. Done.

Prefer a UI? npx nowaikit web for a local dashboard — or use NowAIKit Cloud (nothing to install).

🔌 Manual setup (skip the wizard)

Add this to your client's MCP config (Claude Desktop claude_desktop_config.json, Cursor ~/.cursor/mcp.json, etc.):

{
  "mcpServers": {
    "nowaikit": {
      "command": "npx",
      "args": ["-y", "nowaikit"],
      "env": {
        "SERVICENOW_INSTANCE_URL": "https://yourcompany.service-now.com",
        "SERVICENOW_BASIC_USERNAME": "your_username",
        "SERVICENOW_BASIC_PASSWORD": "your_password"
      }
    }
  }
}

OAuth, multiple instances, and per-client steps → Client setup · OAuth setup.

No instance? Grab a free Personal Developer Instance at developer.servicenow.com.

💬 Use it — just ask

"How many active P1 incidents are open right now?"
"Show me the 5 most recent changes and their risk."
"Create a business rule on the incident table that…"
"Run the ATF suite for the HR onboarding flow."
"What's the CMDB health for our prod CIs?"
"Look up GlideRecord.addEncodedQuery in the ServiceNow docs and show the syntax."

Read-only by default. Write, scripting and CMDB changes are opt-in flags — prod can't be modified by accident.

📚 Docs


Installation · Client setup	All 500+ tools · Tool packages
Multi-instance · OAuth	Scripting · ATF · Reporting

Full guides & product home → nowaikit.com

🧩 Part of the NowAIKit suite

🌐 nowaikit.com — docs, guides & product home
☁️ NowAIKit Cloud — the toolkit in your browser, no install
📦 nowaikit-sdk — TypeScript ServiceNow client library
🧰 NowAIKit Builder (VS Code) · NowAIKit Utils (browser extension)

⚠️ Official distribution only: install from npm (nowaikit) or nowaikit.com. NowAIKit is never shipped as a downloadable GitHub .zip — beware copycat "download" repos.

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