Desk365 MCP by usefulapi

Desk365 MCP by usefulapi

Read your API-enabled helpdesk from an AI assistant.

Connect

• Claude (claude.ai, Desktop): open Customize → Connectors, click + Add → Add custom connector, and paste https://desk365.usefulapi.io/mcp.
• Claude Code: claude mcp add --transport http desk365 https://desk365.usefulapi.io/mcp, then run /mcp to log in.
• VS Code: Add to VS Code.
• Cursor and other clients: add the URL as a remote MCP server:

{
  "mcpServers": {
    "desk365": {
      "url": "https://desk365.usefulapi.io/mcp"
    }
  }
}

Add only the URL. Do not add an Authorization header or an API key to the client config: the server signs you in with OAuth, and the login page asks for your Desk365 credentials.

Step-by-step setup, where to find your credentials, and FAQ: https://usefulapi.io/desk365/

Tools

Tool	Type	What it does
desk365_add_ticket_reply	write	Preview or send a ticket reply
desk365_reply_operation_status	read	Check reply operation
desk365_set_ticket_status	write	Set ticket status
desk365_list_tickets	read	List tickets
desk365_search_tickets	read	Search tickets
desk365_get_ticket	read	Get ticket
desk365_get_ticket_conversations	read	Get ticket conversation
desk365_list_contacts	read	List contacts
desk365_get_contact	read	Get contact
desk365_list_companies	read	List companies
desk365_get_company	read	Get company
desk365_list_time_entries	read	List time entries
desk365_get_time_entry	read	Get time entry
desk365_list_survey_ratings	read	List survey ratings
desk365_list_kb_articles	read	List knowledge base articles
desk365_get_kb_article	read	Get knowledge base article
desk365_usage_status	meta	Usage status (free-tier meter)
desk365_request_feature	meta	Request a missing feature
desk365_upgrade	meta	Upgrade to Pro or Pro+
desk365_cancel_subscription	meta	Cancel the Pro subscription

read tools are read-only; write tools mutate data (clients should confirm them); meta tools report usage, manage your subscription or send a feature request.

Pricing

Plan	Price	Limit
Free	$0	50 tool calls / month
Pro (per helpdesk subdomain)	$9/mo or $90/yr (2 months free)	Unlimited*

*Pro has a fair use limit of 10,000 tool calls a month on this server. For more, write to [email protected].

Pro covers this server only. Subscribe with desk365_upgrade (it returns a Stripe Checkout link). Cancel any time with desk365_cancel_subscription: Pro continues to the end of the paid period, with no refund for the current period, and running desk365_upgrade before then undoes the cancel. Or write to [email protected].

License

MIT