Deskpro MCP by usefulapi

Deskpro MCP by usefulapi

Use Deskpro from Claude, Cursor, or any MCP client — search tickets, people, organizations and knowledgebase articles, and create tickets and replies. Hosted, no local install: connect with your own Deskpro credentials.

Live endpoint: https://deskpro.usefulapi.io/mcp · Homepage: https://usefulapi.io/deskpro

Connect

• Claude (claude.ai, Desktop): open Customize → Connectors, click + Add → Add custom connector, and paste https://deskpro.usefulapi.io/mcp.
• Claude Code: claude mcp add --transport http deskpro https://deskpro.usefulapi.io/mcp, then run /mcp to log in.
• VS Code: Add to VS Code.
• Cursor and other clients: add the URL as a remote MCP server:

{
  "mcpServers": {
    "deskpro": {
      "url": "https://deskpro.usefulapi.io/mcp"
    }
  }
}

Add only the URL. Do not add an Authorization header or an API key to the client config: the server signs you in with OAuth, and the login page asks for your Deskpro credentials.

Step-by-step setup, where to find your credentials, and FAQ: https://usefulapi.io/deskpro/

On first connect you'll provide your Deskpro helpdesk URL (subdomain or full https address) and an API key (Admin → Apps & Integrations → API Keys, id:code format). They're validated, stored per-user, and scoped to you — no keys in config files.

Tools

Tool	Type	What it does
deskpro_get_me	read	Get the authenticated agent
deskpro_list_tickets	read	List tickets
deskpro_get_ticket	read	Get one ticket
deskpro_list_ticket_messages	read	List a ticket's messages
deskpro_list_people	read	List people
deskpro_get_person	read	Get one person
deskpro_list_person_tickets	read	List a person's tickets
deskpro_list_organizations	read	List organizations
deskpro_get_organization	read	Get one organization
deskpro_list_organization_tickets	read	List an organization's tickets
deskpro_list_articles	read	List knowledgebase articles
deskpro_get_article	read	Get one article
deskpro_list_departments	read	List ticket departments
deskpro_list_agents	read	List agents
deskpro_list_ticket_statuses	read	List ticket statuses
deskpro_search	read	Search the helpdesk
deskpro_create_ticket	write	Create a ticket
deskpro_update_ticket	write	Update a ticket
deskpro_add_ticket_message	write	Reply to a ticket or add a note
deskpro_create_organization	write	Create an organization
deskpro_usage_status	meta	Usage status (free-tier meter)
deskpro_request_feature	meta	Request a missing feature
deskpro_upgrade	meta	Upgrade to Pro (unlimited*)
deskpro_cancel_subscription	meta	Cancel the Pro subscription

read tools are read-only; write tools mutate data (clients should confirm them); meta tools report usage, manage your subscription or send a feature request.

Pricing

Plan	Price	Limit
Free	$0	50 tool calls / month
Pro (per user)	$9/mo or $90/yr (2 months free)	Unlimited*

*Pro has a fair use limit of 10,000 tool calls a month on this server. For more, write to [email protected].

Pro covers this server only. Subscribe with deskpro_upgrade (it returns a Stripe Checkout link). Cancel any time with deskpro_cancel_subscription: Pro continues to the end of the paid period, with no refund for the current period, and running deskpro_upgrade before then undoes the cancel. Or write to [email protected].

License

MIT © usefulapi. Not affiliated with or endorsed by Deskpro.