Enchant MCP by usefulapi
RemoteAbout Enchant MCP by usefulapi
Enchant MCP by usefulapi is a hosted MCP server for support teams working with Enchant through MCP clients. It combines read-only ticket and customer lookups with tools for replies, notes, labels, and customer record changes, using OAuth sign-in.
Key features
- 01List and read tickets
- 02Reply to tickets and add internal notes
- 03Add or remove ticket labels
- 04Look up and manage customer records
- 05Read users and attachments
Use cases
- 01Review open tickets and their details
- 02Follow up through replies or internal notes
- 03Organize tickets with labels
- 04Find or update customers and contact details
MCP support
The hosted remote MCP server exposes Enchant tools to MCP clients for reading and changing ticket and customer data. Sign-in uses OAuth and Enchant credentials.
Configuration
Remote servers need no local install. Pick your client, then copy the config or install in one click.
https://enchant.usefulapi.io/mcpclaude mcp add --transport http io-usefulapi-enchant https://enchant.usefulapi.io/mcp{"mcpServers":{"io-usefulapi-enchant":{"type":"http","url":"https://enchant.usefulapi.io/mcp"}}}Open in Cursor{"servers":{"io-usefulapi-enchant":{"type":"http","url":"https://enchant.usefulapi.io/mcp"}}}Open in VS Code{"mcpServers":{"io-usefulapi-enchant":{"type":"http","url":"https://enchant.usefulapi.io/mcp"}}}{"mcpServers":{"io-usefulapi-enchant":{"serverUrl":"https://enchant.usefulapi.io/mcp"}}}Run commands in a terminal; paste JSON into the client’s MCP config and restart. Servers that need sign-in will prompt on first connect.
Tools
16| Parameter | Type | Required | Description |
|---|---|---|---|
| ids | array | No | Only these ticket ids. |
| page | integer | No | Page number (1-based). Past 10,000 results, filter by since_created_at instead. |
| sort | enum | No | Sort order; a leading - means descending.updated_at | -updated_at | created_at | -created_at | user_id | user_id,-updated_at |
| spam | boolean | No | Only spam (true) or only non-spam (false) tickets. |
| count | boolean | No | If true, also return the total number of matching results (costs 1 extra rate-limit credit). |
| trash | boolean | No | Only trashed (true) or only non-trashed (false) tickets. |
| types | array | No | Ticket types, e.g. email, chat, sms, phone, web, twitter, whatsapp. |
| states | array | No | Only tickets in these states. |
| per_page | integer | No | Results per page (0-100, default 10). Use 0 with count to get only the total. |
| user_ids | array | No | Only tickets assigned to these user ids ("null" = unassigned). |
| inbox_ids | array | No | Only tickets in these inbox ids. |
| label_ids | array | No | Only tickets with these label ids. |
| since_created_at | string | No | Only tickets created since this UTC ISO 8601 time, e.g. 2026-01-31T13:41:10Z. |
| since_updated_at | string | No | Only tickets updated since this UTC ISO 8601 time. |
Details
From the project READMEEnchant MCP by usefulapi
Use Enchant from Claude, Cursor, or any MCP client — tickets, replies, notes, labels and customers. Hosted, no local install: connect with your own Enchant credentials.
Live endpoint: https://enchant.usefulapi.io/mcp · Homepage: https://usefulapi.io/enchant
Connect
- Claude (claude.ai, Desktop): open Customize → Connectors, click + Add → Add custom connector, and paste
https://enchant.usefulapi.io/mcp. - Claude Code:
claude mcp add --transport http enchant https://enchant.usefulapi.io/mcp, then run/mcpto log in. - VS Code: Add to VS Code.
- Cursor and other clients: add the URL as a remote MCP server:
{
"mcpServers": {
"enchant": {
"url": "https://enchant.usefulapi.io/mcp"
}
}
}
Add only the URL. Do not add an Authorization header or an API key to the client config: the server signs you in with OAuth, and the login page asks for your Enchant credentials.
Step-by-step setup, where to find your credentials, and FAQ: https://usefulapi.io/enchant/
Tools
| Tool | Type | What it does |
|---|---|---|
enchant_list_tickets | read | List tickets |
enchant_get_ticket | read | Get ticket |
enchant_list_users | read | List users (agents) |
enchant_list_customers | read | List customers |
enchant_get_customer | read | Get customer |
enchant_get_attachment | read | Get attachment |
enchant_create_ticket | write | Create ticket |
enchant_update_ticket | write | Update ticket |
enchant_add_ticket_labels | write | Add labels to ticket |
enchant_remove_ticket_labels | write | Remove labels from ticket |
enchant_reply_to_ticket | write | Reply to customer |
enchant_add_note | write | Add internal note |
enchant_create_customer | write | Create customer |
enchant_update_customer | write | Update customer |
enchant_add_customer_contact | write | Add customer contact |
enchant_delete_customer_contact | write | Delete customer contact |
enchant_usage_status | meta | Usage status (free-tier meter) |
enchant_request_feature | meta | Request a missing feature |
enchant_upgrade | meta | Upgrade to Pro (unlimited*) |
enchant_cancel_subscription | meta | Cancel the Pro subscription |
read tools are read-only; write tools mutate data (clients should confirm them); meta tools report usage, manage your subscription or send a feature request.
Pricing
| Plan | Price | Limit |
|---|---|---|
| Free | $0 | 50 tool calls / month |
| Pro (per user) | $9/mo or $90/yr (2 months free) | Unlimited* |
*Pro has a fair use limit of 10,000 tool calls a month on this server. For more, write to [email protected].
Pro covers this server only. Subscribe with enchant_upgrade (it returns a Stripe Checkout link). Cancel any time with enchant_cancel_subscription: Pro continues to the end of the paid period, with no refund for the current period, and running enchant_upgrade before then undoes the cancel. Or write to [email protected].
License
MIT © usefulapi. Not affiliated with or endorsed by Enchant.
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