Freshdesk MCP by usefulapi

Freshdesk MCP by usefulapi

Use your Freshdesk account from Claude, Cursor, or any MCP client — read tickets, contacts, companies, agents and groups, and create, update or reply to tickets. Hosted, no local install: connect with your own credentials.

Live endpoint: https://freshdesk.usefulapi.io/mcp · Homepage: https://usefulapi.io

Connect

• Claude (claude.ai, Desktop): open Customize → Connectors, click + Add → Add custom connector, and paste https://freshdesk.usefulapi.io/mcp.
• Claude Code: claude mcp add --transport http freshdesk https://freshdesk.usefulapi.io/mcp, then run /mcp to log in.
• VS Code: Add to VS Code.
• Cursor and other clients: add the URL as a remote MCP server:

{
  "mcpServers": {
    "freshdesk": {
      "url": "https://freshdesk.usefulapi.io/mcp"
    }
  }
}

Add only the URL. Do not add an Authorization header or an API key to the client config: the server signs you in with OAuth, and the login page asks for your Freshdesk credentials.

Step-by-step setup, where to find your credentials, and FAQ: https://usefulapi.io/freshdesk/

On first connect you'll provide your Freshdesk domain and API key (Profile settings). It is validated, stored per-user, and scoped to you — no keys in config files.

Tools

Tool	Type	What it does
freshdesk_list_tickets	read	List tickets
freshdesk_get_ticket	read	Get ticket
freshdesk_search_tickets	read	Search tickets
freshdesk_list_ticket_conversations	read	List ticket conversations
freshdesk_list_contacts	read	List contacts
freshdesk_get_contact	read	Get contact
freshdesk_search_contacts	read	Search contacts
freshdesk_list_companies	read	List companies
freshdesk_get_company	read	Get company
freshdesk_list_agents	read	List agents
freshdesk_get_agent	read	Get agent
freshdesk_list_groups	read	List groups
freshdesk_create_ticket	write	Create ticket
freshdesk_update_ticket	write	Update ticket
freshdesk_reply_ticket	write	Reply to ticket
freshdesk_add_note	write	Add note to ticket
freshdesk_create_contact	write	Create contact
freshdesk_update_contact	write	Update contact
freshdesk_create_company	write	Create company
freshdesk_usage_status	meta	Usage status (free-tier meter)
freshdesk_request_feature	meta	Request a missing feature
freshdesk_upgrade	meta	Upgrade to Pro (unlimited*)
freshdesk_cancel_subscription	meta	Cancel the Pro subscription

read tools are read-only; write tools mutate data (clients should confirm them); meta tools report usage, manage your subscription or send a feature request.

Pricing

Plan	Price	Limit
Free	$0	50 tool calls / month
Pro	$9/mo or $90/yr (2 months free)	Unlimited*

*Pro has a fair use limit of 10,000 tool calls a month on this server. For more, write to [email protected].

Pro covers this server only. Subscribe with freshdesk_upgrade (it returns a Stripe Checkout link). Cancel any time with freshdesk_cancel_subscription: Pro continues to the end of the paid period, with no refund for the current period, and running freshdesk_upgrade before then undoes the cancel. Or write to [email protected].

License

MIT — see LICENSE. Documentation only; the server is hosted.