About HelpCrunch MCP by usefulapi
HelpCrunch MCP by usefulapi is a hosted MCP server for teams using HelpCrunch. It provides access to customer, chat, agent, and knowledge-base article management, plus actions such as sending messages and assigning chats.
Key features
- 01View customers and chats
- 02Read chat messages and team details
- 03Browse departments, applications, and organization
- 04Send messages and update chat status
- 05Assign chats
Use cases
- 01Review a customer's chat and message history
- 02Assign a chat to an agent
- 03Send a reply and update chat status
MCP support
As a hosted MCP server, it exposes HelpCrunch customer, chat, message, and team data to MCP clients, plus write tools for sending messages, changing status, and assigning chats.
Configuration
Remote servers need no local install. Pick your client, then copy the config or install in one click.
https://helpcrunch.usefulapi.io/mcpclaude mcp add --transport http io-usefulapi-helpcrunch https://helpcrunch.usefulapi.io/mcp{"mcpServers":{"io-usefulapi-helpcrunch":{"type":"http","url":"https://helpcrunch.usefulapi.io/mcp"}}}Open in Cursor{"servers":{"io-usefulapi-helpcrunch":{"type":"http","url":"https://helpcrunch.usefulapi.io/mcp"}}}Open in VS Code{"mcpServers":{"io-usefulapi-helpcrunch":{"type":"http","url":"https://helpcrunch.usefulapi.io/mcp"}}}{"mcpServers":{"io-usefulapi-helpcrunch":{"serverUrl":"https://helpcrunch.usefulapi.io/mcp"}}}Run commands in a terminal; paste JSON into the client’s MCP config and restart. Servers that need sign-in will prompt on first connect.
Tools
12| Parameter | Type | Required | Description |
|---|---|---|---|
| sort | string | No | Field to sort by, e.g. customers.firstSeen / customers.lastSeen. |
| field | string | No | Field to filter on (e.g. customers.email, chats.status). |
| limit | integer | No | Max records to return (pagination limit). |
| order | enum | No | Sort direction.ASC | DESC |
| value | string | No | Value to compare the field against (used with field + operator). |
| offset | integer | No | Records to skip (pagination offset). |
| operator | enum | No | Filter comparison operator (used with field + value).= | != | > | < | >= | <= | ~ | !~ |
Details
From the project READMEHelpCrunch MCP by usefulapi
Manage HelpCrunch chats, customers, agents and knowledge-base articles. Hosted, no local install.
Live endpoint: https://helpcrunch.usefulapi.io/mcp · Homepage: https://usefulapi.io
Connect
- Claude (claude.ai, Desktop): open Customize → Connectors, click + Add → Add custom connector, and paste
https://helpcrunch.usefulapi.io/mcp. - Claude Code:
claude mcp add --transport http helpcrunch https://helpcrunch.usefulapi.io/mcp, then run/mcpto log in. - VS Code: Add to VS Code.
- Cursor and other clients: add the URL as a remote MCP server:
{
"mcpServers": {
"helpcrunch": {
"url": "https://helpcrunch.usefulapi.io/mcp"
}
}
}
Add only the URL. Do not add an Authorization header or an API key to the client config: the server signs you in with OAuth, and the login page asks for your HelpCrunch credentials.
Step-by-step setup, where to find your credentials, and FAQ: https://usefulapi.io/helpcrunch/
On first connect you'll paste your HelpCrunch credentials. They are validated, stored per-user, and scoped to you — no keys in config files.
Tools
| Tool | Type | What it does |
|---|---|---|
helpcrunch_list_customers | read | List customers |
helpcrunch_get_customer | read | Get customer |
helpcrunch_list_chats | read | List chats |
helpcrunch_get_chat | read | Get chat |
helpcrunch_get_chat_messages | read | Get chat messages |
helpcrunch_list_agents | read | List agents |
helpcrunch_list_departments | read | List departments |
helpcrunch_list_applications | read | List applications |
helpcrunch_get_organization | read | Get organization |
helpcrunch_create_message | write | Create message |
helpcrunch_update_chat_status | write | Update chat status |
helpcrunch_assign_chat | write | Assign chat |
helpcrunch_usage_status | meta | Usage status (free-tier meter) |
helpcrunch_request_feature | meta | Request a missing feature |
helpcrunch_upgrade | meta | Upgrade to Pro (unlimited*) |
helpcrunch_cancel_subscription | meta | Cancel the Pro subscription |
read tools are read-only; write tools mutate data (clients should confirm them); meta tools report usage, manage your subscription or send a feature request.
Pricing
| Plan | Price | Limit |
|---|---|---|
| Free | $0 | 50 tool calls / month |
| Pro | $9/mo or $90/yr (2 months free) | Unlimited* |
*Pro has a fair use limit of 10,000 tool calls a month on this server. For more, write to [email protected].
Pro covers this server only. Subscribe with helpcrunch_upgrade (it returns a Stripe Checkout link). Cancel any time with helpcrunch_cancel_subscription: Pro continues to the end of the paid period, with no refund for the current period, and running helpcrunch_upgrade before then undoes the cancel. Or write to [email protected].
License
MIT
Comments
New to MCP?
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