Kayako MCP by usefulapi

Kayako MCP by usefulapi

Use Kayako from Claude, Cursor, or any MCP client — browse cases and replies, look up customers and organizations, search the help center, and create, update or reply to cases. Hosted, no local install: connect with your own Kayako credentials.

Live endpoint: https://kayako.usefulapi.io/mcp · Homepage: https://usefulapi.io/kayako

Connect

• Claude (claude.ai, Desktop): open Customize → Connectors, click + Add → Add custom connector, and paste https://kayako.usefulapi.io/mcp.
• Claude Code: claude mcp add --transport http kayako https://kayako.usefulapi.io/mcp, then run /mcp to log in.
• VS Code: Add to VS Code.
• Cursor and other clients: add the URL as a remote MCP server:

{
  "mcpServers": {
    "kayako": {
      "url": "https://kayako.usefulapi.io/mcp"
    }
  }
}

Add only the URL. Do not add an Authorization header or an API key to the client config: the server signs you in with OAuth, and the login page asks for your Kayako credentials.

Step-by-step setup, where to find your credentials, and FAQ: https://usefulapi.io/kayako/

On first connect you'll provide your Kayako instance name (the part before .kayako.com) plus an agent email and password. They're validated, stored per-user, and scoped to you — no keys in config files.

Tools

Tool	Type	What it does
kayako_get_me	read	Get the current user
kayako_list_cases	read	List cases
kayako_get_case	read	Get a case
kayako_list_case_posts	read	List a case's posts
kayako_list_channels	read	List reply channels
kayako_list_case_options	read	List case statuses, priorities or types
kayako_search	read	Search cases, users and organizations
kayako_list_users	read	List users
kayako_get_user	read	Get a user
kayako_list_organizations	read	List organizations
kayako_list_organization_cases	read	List an organization's cases
kayako_list_teams	read	List teams
kayako_list_roles	read	List roles
kayako_list_articles	read	List help-center articles
kayako_get_article	read	Get a help-center article
kayako_search_help_center	read	Search the help center
kayako_create_case	write	Create a case
kayako_update_case	write	Update a case
kayako_reply_to_case	write	Reply to a case or add an internal note
kayako_add_case_tags	write	Add tags to a case
kayako_create_user	write	Create a user
kayako_usage_status	meta	Usage status (free-tier meter)
kayako_request_feature	meta	Request a missing feature
kayako_upgrade	meta	Upgrade to Pro (unlimited*)
kayako_cancel_subscription	meta	Cancel the Pro subscription

read tools are read-only; write tools mutate data (clients should confirm them); meta tools report usage, manage your subscription or send a feature request.

Pricing

Plan	Price	Limit
Free	$0	50 tool calls / month
Pro (per user)	$9/mo or $90/yr (2 months free)	Unlimited*

*Pro has a fair use limit of 10,000 tool calls a month on this server. For more, write to [email protected].

Pro covers this server only. Subscribe with kayako_upgrade (it returns a Stripe Checkout link). Cancel any time with kayako_cancel_subscription: Pro continues to the end of the paid period, with no refund for the current period, and running kayako_upgrade before then undoes the cancel. Or write to [email protected].

License

MIT © usefulapi. Not affiliated with or endorsed by Kayako.