Vision Helpdesk MCP by usefulapi

Vision Helpdesk MCP by usefulapi

Connect your assistant at https://vision-helpdesk.usefulapi.io/mcp.

Connect

• Claude (claude.ai, Desktop): open Customize → Connectors, click + Add → Add custom connector, and paste https://vision-helpdesk.usefulapi.io/mcp.
• Claude Code: claude mcp add --transport http vision-helpdesk https://vision-helpdesk.usefulapi.io/mcp, then run /mcp to log in.
• VS Code: Add to VS Code.
• Cursor and other clients: add the URL as a remote MCP server:

{
  "mcpServers": {
    "vision-helpdesk": {
      "url": "https://vision-helpdesk.usefulapi.io/mcp"
    }
  }
}

Add only the URL. Do not add an Authorization header or an API key to the client config: the server signs you in with OAuth, and the login page asks for your Vision Helpdesk credentials.

Step-by-step setup, where to find your credentials, and FAQ: https://usefulapi.io/vision-helpdesk/

Enter your public HTTPS helpdesk address and an admin or staff API access token (vis_txttoken). Ask your helpdesk administrator for the token if you do not already have one. Your role needs API Access permission, and the vendor's Starter plan does not include the REST API.

Use the URL of your hosted helpdesk or your publicly reachable installation, including its folder if applicable. The connector sends your token only to that address and does not follow API redirects.

Every write requires explicit confirmation. Ticket creation and replies disable customer email by default. Internal tickets stay private and cannot include client recipients or customer email flags.

Tools

Tool	Type	What it does
vision_get_dashboard_counts	read	Get dashboard counts
vision_list_tickets	read	List tickets
vision_search_tickets	read	Search tickets by reference or subject
vision_get_ticket	read	Get ticket
vision_list_tickets_by_tag	read	List tickets by tag
vision_list_tickets_by_label	read	List tickets by label
vision_list_statuses	read	List ticket statuses
vision_list_priorities	read	List ticket priorities
vision_list_ticket_types	read	List ticket types
vision_list_clients	read	List clients
vision_search_clients	read	Search clients
vision_get_client_summary	read	Get client summary
vision_create_ticket	write	Create ticket
vision_reply_to_ticket	write	Reply to ticket
vision_add_ticket_note	write	Add ticket note
vision_add_client_note	write	Add client note
vision_update_ticket_property	write	Update ticket status, priority, department or type
vision_assign_ticket_staff	write	Assign or unassign ticket staff
vision_add_ticket_tag	write	Add tag to ticket
vision_usage_status	meta	Usage status (free-tier meter)
vision_request_feature	meta	Request a missing feature
vision_upgrade	meta	Upgrade to Pro (unlimited*)
vision_cancel_subscription	meta	Cancel the Pro subscription

read tools are read-only; write tools mutate data (clients should confirm them); meta tools report usage, manage your subscription or send a feature request.

Pricing

Plan	Price	Limit
Free	$0	50 tool calls / month
Pro (per helpdesk)	$9/mo or $90/yr (2 months free)	Unlimited*

*Pro has a fair use limit of 10,000 tool calls a month on this server. For more, write to [email protected].

Pro covers this server only. Subscribe with vision_upgrade (it returns a Stripe Checkout link). Cancel any time with vision_cancel_subscription: Pro continues to the end of the paid period, with no refund for the current period, and running vision_upgrade before then undoes the cancel. Or write to [email protected].

License

MIT. An independent integration by usefulapi; not affiliated with Vision Helpdesk.