Zammad MCP by usefulapi

Zammad MCP by usefulapi

Use Zammad from Claude, Cursor, or any MCP client — search and read tickets and their articles, look up customers and organizations, plus four labeled writes: an internal note, one e-mail reply, a ticket update and a new ticket. Hosted, no local install: connect with your own Zammad address (Zammad Cloud or self-hosted) and a personal access token.

Live endpoint: https://zammad.usefulapi.io/mcp · Homepage: https://usefulapi.io/zammad

Connect

• Claude (claude.ai, Desktop): open Customize → Connectors, click + Add → Add custom connector, and paste https://zammad.usefulapi.io/mcp.
• Claude Code: claude mcp add --transport http zammad https://zammad.usefulapi.io/mcp, then run /mcp to log in.
• VS Code: Add to VS Code.
• Cursor and other clients: add the URL as a remote MCP server:

{
  "mcpServers": {
    "zammad": {
      "url": "https://zammad.usefulapi.io/mcp"
    }
  }
}

Add only the URL. Do not add an Authorization header or an API key to the client config: the server signs you in with OAuth, and the login page asks for your Zammad credentials.

Step-by-step setup, where to find your credentials, and FAQ: https://usefulapi.io/zammad/

Tools

Tool	Type	What it does
zammad_get_me	read	Get current user
zammad_search_tickets	read	Search tickets
zammad_list_tickets	read	List tickets
zammad_get_ticket	read	Get ticket
zammad_list_ticket_articles	read	List ticket articles
zammad_get_ticket_article	read	Get ticket article
zammad_list_ticket_tags	read	List ticket tags
zammad_list_ticket_states	read	List ticket states
zammad_list_ticket_priorities	read	List ticket priorities
zammad_list_groups	read	List groups
zammad_search_users	read	Search users
zammad_get_user	read	Get user
zammad_search_organizations	read	Search organizations
zammad_list_organizations	read	List organizations
zammad_get_organization	read	Get organization
zammad_add_internal_note	write	Add internal note
zammad_reply_to_ticket	write	Reply to ticket (e-mails the customer)
zammad_update_ticket	write	Update ticket
zammad_create_ticket	write	Create ticket
zammad_usage_status	meta	Usage status (free-tier meter)
zammad_request_feature	meta	Request a missing feature
zammad_upgrade	meta	Upgrade to Pro (unlimited*)
zammad_cancel_subscription	meta	Cancel the Pro subscription

read tools are read-only; write tools mutate data (clients should confirm them); meta tools report usage, manage your subscription or send a feature request.

Pricing

Plan	Price	Limit
Free	$0	50 tool calls / month
Pro (per user)	$9/mo or $90/yr (2 months free)	Unlimited*

*Pro has a fair use limit of 10,000 tool calls a month on this server. For more, write to [email protected].

Pro covers this server only. Subscribe with zammad_upgrade (it returns a Stripe Checkout link). Cancel any time with zammad_cancel_subscription: Pro continues to the end of the paid period, with no refund for the current period, and running zammad_upgrade before then undoes the cancel. Or write to [email protected].

License

MIT © usefulapi. Not affiliated with or endorsed by Zammad.