Zendesk MCP by usefulapi

Zendesk MCP by usefulapi

Use your Zendesk account from Claude, Cursor, or any MCP client — read tickets, users, organizations, macros and satisfaction ratings, and create, update or comment on tickets. Hosted, no local install: connect with your own credentials.

Live endpoint: https://zendesk.usefulapi.io/mcp · Homepage: https://usefulapi.io

Connect

• Claude (claude.ai, Desktop): open Customize → Connectors, click + Add → Add custom connector, and paste https://zendesk.usefulapi.io/mcp.
• Claude Code: claude mcp add --transport http zendesk https://zendesk.usefulapi.io/mcp, then run /mcp to log in.
• VS Code: Add to VS Code.
• Cursor and other clients: add the URL as a remote MCP server:

{
  "mcpServers": {
    "zendesk": {
      "url": "https://zendesk.usefulapi.io/mcp"
    }
  }
}

Add only the URL. Do not add an Authorization header or an API key to the client config: the server signs you in with OAuth, and the login page asks for your Zendesk credentials.

Step-by-step setup, where to find your credentials, and FAQ: https://usefulapi.io/zendesk/

On first connect you'll provide your Zendesk subdomain, agent email and API token (Admin Center → Apps and integrations → APIs). It is validated, stored per-user, and scoped to you — no keys in config files.

Tools

Tool	Type	What it does
zendesk_search	read	Search
zendesk_list_tickets	read	List tickets
zendesk_get_ticket	read	Get ticket
zendesk_list_ticket_comments	read	List ticket comments
zendesk_current_user	read	Current user (whoami)
zendesk_get_user	read	Get user
zendesk_search_users	read	Search users
zendesk_list_organizations	read	List organizations
zendesk_get_organization	read	Get organization
zendesk_list_groups	read	List groups
zendesk_list_views	read	List views
zendesk_execute_view	read	Execute view
zendesk_list_macros	read	List macros
zendesk_list_ticket_fields	read	List ticket fields
zendesk_get_ticket_metrics	read	Get ticket metrics
zendesk_list_satisfaction_ratings	read	List satisfaction ratings
zendesk_create_ticket	write	Create ticket
zendesk_update_ticket	write	Update ticket
zendesk_add_ticket_comment	write	Add ticket comment
zendesk_usage_status	meta	Usage status (free-tier meter)
zendesk_request_feature	meta	Request a missing feature
zendesk_upgrade	meta	Upgrade to Pro (unlimited*)
zendesk_cancel_subscription	meta	Cancel the Pro subscription

read tools are read-only; write tools mutate data (clients should confirm them); meta tools report usage, manage your subscription or send a feature request.

Pricing

Plan	Price	Limit
Free	$0	50 tool calls / month
Pro	$9/mo or $90/yr (2 months free)	Unlimited*

*Pro has a fair use limit of 10,000 tool calls a month on this server. For more, write to [email protected].

Pro covers this server only. Subscribe with zendesk_upgrade (it returns a Stripe Checkout link). Cancel any time with zendesk_cancel_subscription: Pro continues to the end of the paid period, with no refund for the current period, and running zendesk_upgrade before then undoes the cancel. Or write to [email protected].

License

MIT — see LICENSE. Documentation only; the server is hosted.