About Request Tracker MCP Server
Request Tracker MCP Server lets an AI assistant check ticket status by ID and create tickets in Request Tracker. It is for users managing support tickets through an MCP client.
Key features
- 01Check ticket status by ID
- 02Create tickets in the General queue
Use cases
- 01Check the status of a support ticket
- 02Create a password-reset ticket
MCP support
It exposes Request Tracker ticket-status and ticket-creation capabilities to MCP clients.
Configuration
Local server config is the same for every client. Copy it into your client’s MCP config file.
We haven’t collected a package or remote endpoint for this server. Follow the instructions in the project README.
Tools
Local servers expose tools only once running on your machine, and the maintainer has not provided a tool list.
Details
From the project READMERequest Tracker MCP Server
This is a MCP server that will help you control your Request Tracker with the help of AI.
Configuration
Make a copy of env.example to .env and update the require configs inside that file.
Current implemented features
Get ticket status
You can ask the status of a ticket saying its ID
Create a ticket
Sample input: "Create a ticket on the General queue to reset my password"
Comments
New to MCP?
From what the protocol is to installing your first server, these answers cover most first questions.
An open protocol that defines how AI applications connect to external tools and data in a uniform way. Clients talk to the model; MCP servers provide tools, resources and prompt templates. They exchange standard messages, so one server can be reused by many clients.