SupportWire

SupportWire MCP Server

The official Model Context Protocol server for SupportWire, the AI customer support platform with live chat and a shared inbox built in.

Connect it to Claude, ChatGPT, Cursor, Gemini CLI or any MCP client, then list and triage conversations, reply to customers, leave internal notes, manage customers, tasks and segments, and run your team settings in plain language, against your live SupportWire workspace.

This is a hosted remote server. There is nothing to install or run.

Endpoint	https://mcp.supportwire.ai/mcp
Transport	Streamable HTTP
Auth	OAuth 2.0 with PKCE (browser sign-in on first connect, no API keys)
Permissions	Your SupportWire role. Tools act as you, so you can only do what you can do in the dashboard.
Included in	Every SupportWire plan, no extra charge. See pricing.

Connect

Claude Code

claude mcp add --transport http supportwire https://mcp.supportwire.ai/mcp

Or add it to your MCP config file:

{
  "mcpServers": {
    "supportwire": {
      "type": "http",
      "url": "https://mcp.supportwire.ai/mcp"
    }
  }
}

Claude Desktop and claude.ai

1. Open Settings → Connectors and click Add custom connector.
2. Name it SupportWire and paste https://mcp.supportwire.ai/mcp.
3. Click Add, then Connect, and approve access in the browser.

ChatGPT

Add a custom MCP connector with the URL https://mcp.supportwire.ai/mcp and complete the sign-in when prompted.

Cursor and VS Code

Add a new remote server with the URL https://mcp.supportwire.ai/mcp, or use the one-click install buttons on the MCP docs page.

Gemini CLI

gemini extensions install https://github.com/supportwire/supportwire-mcp

This repo ships a gemini-extension.json that points Gemini CLI at the hosted server.

Other clients

Any client with remote MCP support: add a new remote server, paste https://mcp.supportwire.ai/mcp, and complete the sign-in when the browser opens.

Verify the connection

Ask: "List my open conversations in SupportWire." Real conversations from your inbox mean you are connected.

Authentication

On first connect your browser opens SupportWire. Sign in, pick the organization to connect, and approve the scopes. The client then holds an access token and calls tools as you (actor=self), so replies, notes and invites are attributed to you. No token or secret goes in your config file.

The server supports OAuth dynamic client registration and PKCE (S256), and publishes standard discovery metadata at https://mcp.supportwire.ai/.well-known/oauth-authorization-server.

Scopes: conversations, messages, notes, contacts, segments, tasks, users and organization, each as :read and :write.

Revoke access any time under Settings → OAuth Apps in SupportWire. Tools only see the organization you approved.

Tools

36 tools in eight areas. Every tool carries MCP annotations (readOnlyHint, destructiveHint), so clients can tell reads from writes from deletes.

Area	Tool	What it does
Conversations	list_conversations	List conversations with filters, sorting and cursor pagination
	get_conversation	Get full details of one conversation
	create_conversation	Start a conversation with a customer
	update_conversation	Change status, spam flag or pinned state
	list_conversation_filter_options	List the values the filters and sort accept
	assign_conversation	Assign a team member
	unassign_conversation	Remove the assignee
Messages	list_messages	List customer-facing messages in a conversation
	create_message	Send a customer-visible reply (HTML body)
	update_message	Replace one of your own message bodies
	delete_message	Permanently delete one of your own messages
Notes	list_notes	List internal, team-only notes on a conversation
	create_note	Add an internal note
Customers	list_customers	List customers with cursor pagination
	get_customer	Get one customer
	create_customer	Create a customer
	update_customer	Block, unblock, star or unstar a customer
Segments	list_segments	List saved customer filters
	get_segment	Get one segment
	create_segment	Create a segment
	update_segment	Change a segment's name, description or filter
	delete_segment	Permanently delete a segment (customers are unaffected)
Tasks	list_tasks	List internal to-dos, optionally linked to a conversation
	get_task	Get one task
	create_task	Create a task
	update_task	Change a task's title, description, status or due date
	delete_task	Permanently delete a task
Team	list_team_members	List team members and roles
	get_team_member	Get one team member
	invite_team_member	Add an existing SupportWire user to the organization with a role
	update_team_member	Change a role or archive a member
	remove_team_member	Permanently remove a member
Organization	get_organization	Get organization details
	update_organization	Change the display name (owner only)
	get_organization_settings	Read locale, AI and guest options, business hours and feature flags
	update_organization_settings	Change guest submission, the AI assistant, bot configuration and locale

IDs are opaque: the assistant gets them from a prior tool call (for example list_conversations before get_conversation). List tools return one page at a time. Task tools need the Tasks module enabled for your organization. Team and organization changes need an admin or owner role.

Example prompts

• "List my open conversations, newest first, and summarize the three oldest."
• "Reply to the first open conversation: we are looking into it and will update you today."
• "Assign the conversation with [email protected] to me and add an internal note: customer prefers email follow-up."
• "Create a task to follow up with [email protected] on Friday and link it to that conversation."
• "Mark the conversation with [email protected] as spam."
• "Create a segment called Trial users and list who is in it."
• "Invite [email protected] to the team as an agent."

Learn more

• SupportWire MCP overview
• MCP server docs
• Scopes
• Pricing
• Privacy policy and terms
• Contact

License

Apache-2.0. See LICENSE.