Zendesk MCP Server

Zendesk MCP Server

A Model Context Protocol (MCP) server that provides AI assistants like Claude with seamless integration to Zendesk Support. Enables natural language interactions with Zendesk tickets, allowing you to search, create, update, and manage support tickets through conversational AI.

✨ Features

• 🎫 Complete Ticket Management: Create, read, update, and search Zendesk tickets
• 💬 Comments & Notes: Add public comments and private internal notes
• 🔍 Advanced Search: Search tickets using Zendesk's powerful query syntax
• 🔗 Incident Management: Retrieve and manage linked incident tickets
• 🏷️ Tag Management: Add and manage ticket tags and metadata
• 🔒 Secure Authentication: Uses Zendesk API tokens for secure access
• 🚀 Easy Installation: Available via npm, npx, or manual setup

🚀 Quick Start

Option 1: NPM Installation (Recommended)

npm install -g zd-mcp-server

Option 2: Use with npx (No Installation)

npx zd-mcp-server

Option 3: Development Setup

git clone https://github.com/koundinya/zd-mcp-server.git
cd zd-mcp-server
npm install
npm run build

⚙️ Configuration

Environment Variables

Set these environment variables in your system or MCP client configuration:

export ZENDESK_EMAIL="[email protected]"
export ZENDESK_TOKEN="your-zendesk-api-token"
export ZENDESK_SUBDOMAIN="your-company"  # from https://your-company.zendesk.com

Claude Desktop Setup

Add to your Claude Desktop configuration file:

Location:

• macOS: ~/Library/Application Support/Claude/claude_desktop_config.json
• Windows: %APPDATA%/Claude/claude_desktop_config.json

Configuration:

{
  "mcpServers": {
    "zendesk": {
      "command": "npx",
      "args": ["-y", "zd-mcp-server"],
      "env": {
        "ZENDESK_EMAIL": "[email protected]",
        "ZENDESK_TOKEN": "your-zendesk-api-token",
        "ZENDESK_SUBDOMAIN": "your-company"
      }
    }
  }
}

Alternative (if installed globally):

{
  "mcpServers": {
    "zendesk": {
      "command": "zd-mcp-server",
      "env": {
        "ZENDESK_EMAIL": "[email protected]",
        "ZENDESK_TOKEN": "your-zendesk-api-token",
        "ZENDESK_SUBDOMAIN": "your-company"
      }
    }
  }
}

Cursor IDE Setup

Add to ~/.cursor/mcp.json or .cursor/mcp.json in your project:

{
  "mcpServers": {
    "zendesk": {
      "command": "npx",
      "args": ["-y", "zd-mcp-server"],
      "env": {
        "ZENDESK_EMAIL": "[email protected]",
        "ZENDESK_TOKEN": "your-zendesk-api-token",
        "ZENDESK_SUBDOMAIN": "your-company"
      }
    }
  }
}

Other MCP Clients

For other MCP-compatible clients (Cline, Windsurf, etc.), refer to their documentation for MCP server configuration. The server supports standard MCP protocols.

🛠️ Available Tools

Tool	Description	Example Usage
zendesk_get_ticket	Retrieve a ticket by ID	"Get ticket #12345"
zendesk_get_ticket_details	Get detailed ticket with comments	"Show me full details for ticket #67890"
zendesk_search	Search tickets with query syntax	"Find all urgent tickets from last week"
zendesk_create_ticket	Create a new ticket	"Create a high priority ticket for login issues"
zendesk_update_ticket	Update ticket properties	"Set ticket #555 to solved status"
zendesk_add_private_note	Add internal agent notes	"Add a private note about investigation progress"
zendesk_add_public_note	Add public customer comments	"Reply to customer with solution steps"
zendesk_get_linked_incidents	Get incident tickets linked to problems	"Show incidents related to this problem ticket"

💬 Usage Examples

Once configured, you can use natural language with your AI assistant:

Ticket Management

"Show me all high priority tickets assigned to me"
"Create a new ticket: Customer can't access dashboard, priority urgent"
"Update ticket #12345 status to pending and add a note about waiting for customer response"

Search & Discovery

"Find all solved tickets from this week tagged with 'billing'"
"Search for open tickets containing 'password reset'"
"Show me tickets created by [email protected] in the last 30 days"

Customer Communication

"Add a public comment to ticket #789: 'We've identified the issue and working on a fix'"
"Add a private note: 'Customer confirmed the workaround is effective'"

Advanced Queries

"Find all problem tickets that have linked incidents"
"Show me escalated tickets that haven't been updated in 2 days"
"Get details for ticket #456 including all comments and history"

🔑 Authentication Setup

1. Generate API Token

1. Log in to your Zendesk account
2. Go to Admin Center → Apps and integrations → APIs → Zendesk API
3. Click Add API token
4. Add description: "MCP Server Integration"
5. Click Create and copy the token
6. Important: Save this token securely - you won't see it again

2. Find Your Subdomain

Your Zendesk URL format: https://YOUR-SUBDOMAIN.zendesk.com Use YOUR-SUBDOMAIN as the ZENDESK_SUBDOMAIN value.

3. Required Permissions

Ensure your Zendesk user account has:

• Agent role (minimum)
• Ticket access permissions
• API access enabled

🔧 Development

Project Structure

zd-mcp-server/
├── src/
│   ├── index.ts          # Server entry point
│   └── tools/
│       └── index.ts      # Zendesk tool implementations
├── dist/                 # Compiled JavaScript
├── package.json
├── tsconfig.json
└── README.md

Building from Source

git clone https://github.com/koundinya/zd-mcp-server.git
cd zd-mcp-server
npm install
npm run build

Running Locally

# Start the server
npm start

# Development mode with auto-rebuild
npm run dev

Testing

# Test with MCP Inspector (if available)
npx @modelcontextprotocol/inspector zd-mcp-server

# Or test the built version
npx @modelcontextprotocol/inspector node dist/index.js

🔍 Troubleshooting

Common Issues

❌ "Authentication failed" errors

• Verify your API token is correct and hasn't expired
• Ensure your email address matches your Zendesk account
• Check that your subdomain is spelled correctly (no .zendesk.com suffix)

❌ "Permission denied" errors

• Verify your Zendesk user has Agent permissions or higher
• Ensure API access is enabled for your account
• Check if your token has the required scopes

❌ "Server not found" errors

• Ensure you've installed the package: npm install -g zd-mcp-server
• Try using npx instead: npx zd-mcp-server
• Check that your MCP client configuration file syntax is correct

❌ "Environment variables not set" errors

• Verify all three environment variables are set: ZENDESK_EMAIL, ZENDESK_TOKEN, ZENDESK_SUBDOMAIN
• Restart your MCP client after setting environment variables
• Check for typos in environment variable names

Debug Mode

Enable debug logging:

DEBUG=zd-mcp-server:* zd-mcp-server

Log Files

Check MCP client logs:

• Claude Desktop: ~/Library/Logs/Claude/ (macOS) or %APPDATA%/Claude/logs/ (Windows)
• Cursor: Check the output panel for MCP server logs
• Terminal: Run server directly to see real-time logs

📚 Advanced Usage

Search Query Syntax

Zendesk search supports powerful query operators:

# Status-based searches
status:open status:pending status:solved

# Priority searches  
priority:urgent priority:high priority:normal priority:low

# Date-based searches
created>2024-01-01 updated<2024-01-31

# Tag searches
tags:billing tags:technical-issue

# Requester searches
requester:[email protected]

# Complex combinations
status:open priority:high created>2024-01-01 tags:billing

Batch Operations

While the server doesn't directly support batch operations, you can chain commands:

"Search for all urgent tickets, then show me details for the first 3 results"
"Find tickets tagged 'billing', update them to normal priority, and add a note about the billing system maintenance"

🤝 Contributing

Contributions are welcome! Please feel free to submit a Pull Request.

Development Setup

1. Fork the repository
2. Create your feature branch (git checkout -b feature/amazing-feature)
3. Commit your changes (git commit -m 'Add amazing feature')
4. Push to the branch (git push origin feature/amazing-feature)
5. Open a Pull Request

Reporting Issues

Found a bug? Please open an issue with:

• Description of the problem
• Steps to reproduce
• Expected behavior
• Your environment (OS, Node.js version, MCP client)
• Relevant log outputs

📄 License

This project is licensed under the MIT License - see the LICENSE file for details.

🔗 Links

• GitHub: https://github.com/koundinya/zd-mcp-server
• npm: https://www.npmjs.com/package/zd-mcp-server
• Zendesk API Docs: https://developer.zendesk.com/api-reference/
• Model Context Protocol: https://modelcontextprotocol.io/

🆘 Support

• Issues: GitHub Issues
• Zendesk API: Zendesk Developer Documentation
• MCP Protocol: MCP Documentation

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Made with ❤️ for the MCP and Zendesk communities