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closed-loop-community-playbook

closed-loop-community-playbook

github.com/gtmagentsMarketing & growth42867 installsUpdated 30w ago
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About closed-loop-community-playbook

closed-loop-community-playbook is a skill for turning community insights and escalations into owned actions and member updates. It structures intake, routing, action planning, communication, and retrospectives across teams.

Key features

  1. 01Insight intake and qualification
  2. 02Owner, squad, and due-date routing
  3. 03Action and success-metric planning
  4. 04Member update templates
  5. 05Outcome and lesson retrospectives

Use cases

  1. 01Following up on member insights that need action
  2. 02Coordinating community, product, CS, and marketing teams
  3. 03Reporting progress and outcomes back to members

Install

Copy the command and run it in a terminal.

$npx skills add https://github.com/gtmagents/gtm-agents --skill closed-loop-community-playbook

After installing, type/closed-loop-community-playbookin Claude Code to confirm it loaded.

Details

From the project README

Closed-Loop Community Playbook Skill

When to Use

  • After capturing member insights or escalations that require action.
  • Coordinating follow-up between community, product, CS, and marketing teams.
  • Demonstrating accountability to members via updates and celebrations.

Framework

  1. Intake & Qualification – log insight ID, theme, severity, evidence, member metadata.
  2. Routing – assign accountable owner, squad, and due date with SLA tiers.
  3. Action Plan – outline fix/enhancement, dependencies, success metrics, and comms plan.
  4. Member Comms – draft acknowledgement, progress updates, and completion announcements.
  5. Retrospective – record outcomes, lessons, and new opportunities.

Templates

  • Insight/action tracker with columns for owners, stage, and communication status.
  • Member update email/DM templates for acknowledgment, progress, completion.
  • Quarterly accountability report summarizing closed-loop wins.

Tips

  • Tag insights by member cohorts to personalize updates.
  • Celebrate shipped improvements publicly to reinforce participation value.
  • Pair with run-member-insight-sprint so every campaign produces accountable actions.

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