About closed-loop-playbook
A closed-loop playbook skill for teams turning voice-of-customer insights into cross-functional action. It structures intake, ownership, action plans, stakeholder updates, and retrospectives, with templates for tracking commitments and outcomes.
Key features
- 01Insight intake fields
- 02Owner and team routing
- 03Action plans and success criteria
- 04Stakeholder communication planning
- 05Outcome and retrospective tracking
Use cases
- 01Assigning follow-up for VoC insights
- 02Reviewing customer commitments in QBRs
- 03Maintaining compliance audit trails
Install
Copy the command and run it in a terminal.
$
npx skills add https:/After installing, type/closed-loop-playbookin Claude Code to confirm it loaded.
Details
From the project READMEClosed-Loop Playbook Skill
When to Use
- After synthesizing VoC insights that require cross-functional action.
- During QBRs or ELT reviews to show status of customer commitments.
- Whenever audit trails are required for compliance or customer councils.
Framework
- Intake – capture insight ID, driver, severity, customer(s), and evidence link.
- Routing – assign accountable owner, supporting squad, and due date.
- Action Plan – define mitigation plan, success criteria, and measurement method.
- Communication – schedule updates to customers, exec sponsors, and internal stakeholders.
- Retrospective – log outcomes, lessons, and whether additional listening is needed.
Templates
- Action register (spreadsheet/Notion/Jira) with status automation.
- Customer commitment digest template for AM/CS teams.
- SLA matrix by issue severity and customer tier.
Tips
- Integrate with ticketing/project systems to avoid duplicate tracking.
- Highlight blockers early; exec sponsors can unblock resources fast.
- Close the loop with customers even when timelines slip—transparency builds trust.
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