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community-engagement

community-engagement

github.com/gtmagentsMarketing & growth42870 installsUpdated 30w ago
Repository

About community-engagement

A community engagement skill for teams launching or maintaining online communities and creator programs. It provides structures for recurring activities, feedback, moderation, response handling, and program tracking.

Key features

  1. 01Recurring engagement activities
  2. 02Member and creator spotlights
  3. 03Challenges and feedback loops
  4. 04Moderation tiers and escalation paths
  5. 05Sentiment response and issue logging

Use cases

  1. 01Plan a Slack or Discord community launch
  2. 02Structure an ambassador program
  3. 03Respond to sentiment spikes around social content
  4. 04Track community issues and resolutions

Install

Copy the command and run it in a terminal.

$npx skills add https://github.com/gtmagents/gtm-agents --skill community-engagement

After installing, type/community-engagementin Claude Code to confirm it loaded.

Details

From the project README

Community Engagement Patterns Skill

When to Use

  • Launching or refreshing Slack/Discord/Facebook/LinkedIn communities.
  • Designing ambassador, influencer, or creator enablement programs.
  • Handling sentiment spikes (positive or negative) tied to social content.

Framework

Engagement Building Blocks
  1. Rituals – recurring AMAs, demo days, office hours, wins threads.
  2. Spotlights – member highlights, case study showcases, creator takeovers.
  3. Challenges – thematic prompts with templates, prizes, referral boosts.
  4. Feedback Loops – polls, surveys, beta access, roadmap Q&As.
Program Playbook
  • Define success metrics (active members, participation %, referral pipeline).
  • Assign moderation tiers and escalation paths.
  • Create template library (welcome flows, DM scripts, escalation responses).
  • Sync weekly with product/support to triage insights.
Response Framework
  • Listen – capture sentiment, metadata, severity.
  • Acknowledge – respond publicly if appropriate, move to DMs when sensitive.
  • Resolve – collaborate with support/product/legal.
  • Document – log issue + resolution to inform future programming.

Templates

  • Community health dashboard template.
  • Ambassador enablement kit.
  • Crisis response matrix (severity ladder + owner by stage).
  • Welcome/onboarding message pack with DM + channel scripts.

Tips

  • Publish a weekly wins digest to reinforce positive behavior and keep leadership informed.
  • Maintain an escalation log so repeat issues inform new rituals or automations.
  • Rotate moderators quarterly to prevent burnout and keep tone aligned with evolving brand voice.
  • Pair community programming with GTM launches (betas, AMAs) to reinforce ROI.

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