About crisis-playbooks
A skill for preparing coordinated communications during service outages, security incidents, regulatory events, and other sensitive situations. It provides severity, escalation, message, channel, and recovery planning for communications teams.
Key features
- 01Incident severity and response SLAs
- 02Escalation contacts and channel sequence
- 03Customer, partner, and internal message kits
- 04Status, press, and social timelines
- 05Monitoring and post-incident review templates
Use cases
- 01Coordinating outage announcements
- 02Preparing responses to security incidents
- 03Managing negative press or social media escalation
- 04Aligning messaging for sensitive executive or HR news
Install
Copy the command and run it in a terminal.
$
npx skills add https:/After installing, type/crisis-playbooksin Claude Code to confirm it loaded.
Details
From the project READMECrisis Communications Playbooks Skill
When to Use
- Service outages, security incidents, compliance/regulatory events.
- Negative press cycles or social media escalations.
- Sensitive executive/HR news requiring coordinated messaging.
Framework
- Severity Matrix – classify incidents (P1-P4) with response SLAs and approvers.
- Escalation Tree – who to notify, in what order, via which channels.
- Message Kits – holding statements, customer/partner/internal scripts, social/status updates.
- Channel Sequence – timeline for status page, email, press, social, internal posts.
- Monitoring & Recovery – tracking sentiment, rumor control, follow-up updates.
Templates
- Incident briefing doc (facts, unknowns, owners, deadlines).
- Approval checklist for legal/security/executive signoff.
- Post-incident report with RCA, comms metrics, and improvement actions.
Tips
- Rehearse quarterly with tabletop exercises.
- Keep localized versions for regulated markets.
- Archive every incident’s comms artifacts for compliance and learning.
Comments
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