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customer-community-events-review

customer-community-events-review

github.com/sylphxaiMarketing & growth135 installsUpdated today
Repository

About customer-community-events-review

A skill for planning customer community events, from workshops and webinars to feedback sessions. It structures decisions, ownership, metrics, and follow-up while accounting for accessibility, consent, and moderation risks.

Key features

  1. 01Event format classification
  2. 02Agenda and moderation planning
  3. 03Accessibility and localization planning
  4. 04Feedback and follow-up design
  5. 05Metrics and post-event learning loop

Use cases

  1. 01Plan an onboarding workshop or office hours
  2. 02Organize a customer advisory session
  3. 03Design a feedback event with consent safeguards

Install

Copy the command and run it in a terminal.

$npx skills add https://github.com/sylphxai/skills --skill customer-community-events-review

After installing, type/customer-community-events-reviewin Claude Code to confirm it loaded.

Bundled filesagents/openai.yamlreferences/customer-community-events-patterns.md

Details

From the project README

Customer Community Events Review

Use this skill to convert customer community event, workshop, webinar, office hour, feedback, champion, and follow-up questions into a concrete artifact with owners, gates, metrics, and recovery paths.

Workflow

  1. Identify audience, lifecycle moment, community goal, customer segment, event format, host/moderator, product/support dependencies, accessibility needs, and follow-up outcome.
  2. Read references/customer-community-events-patterns.md.
  3. Classify event as onboarding workshop, office hours, expert webinar, champion roundtable, local meetup, roadmap feedback, support remediation, launch education, or customer advisory session.
  4. Define agenda, invite criteria, moderation, accessibility/localization, product feedback capture, sales/CS boundaries, content reuse, follow-up, and metrics.
  5. Produce community event plan, state machine, decision table, event schema, run-of-show checklist, and post-event loop.

When not to use

  • Do not use for generic advice the base model already handles without this skill's specific artifact contract.

Guardrails

  • Do not run events only for attendance vanity; tie each event to learning, adoption, retention, feedback, or community value.
  • Do not turn customer community events into surprise sales pitches or unapproved roadmap promise sessions.
  • Do not collect sensitive feedback, recordings, quotes, or customer names without consent and usage scope.
  • Do not ignore accessibility, timezone, language, moderation, harassment, and inclusion risks.

Output format

Community event context:
Audience / source of truth / risk boundary:

Event operating plan:
| Area | Decision | Evidence | Risk | Owner |
| --- | --- | --- | --- | --- |

Agenda, moderation, follow-up, and learning loop:
- <trigger> -> <policy, metric, edge case, support note>

Comments

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