mcpField
C
customer-support

customer-support

github.com/tatatOther543 installsUpdated 42w ago
Repository

About customer-support

A skill for customer support scenarios that helps respond to inquiries, handle complaints, and de-escalate difficult conversations. It can also draft support documentation and response templates using customer sentiment, context, available solutions, and company policies.

Key features

  1. 01Respond to customer inquiries
  2. 02Handle complaints professionally
  3. 03De-escalate difficult conversations
  4. 04Write support documentation
  5. 05Create response templates

Use cases

  1. 01Draft replies to customer issues
  2. 02Address angry customers or unreasonable requests
  3. 03Explain available actions when no solution exists
  4. 04Tailor responses to policies and prior interactions

Install

Copy the command and run it in a terminal.

$npx skills add https://github.com/tatat/agents-playground --skill customer-support

After installing, type/customer-supportin Claude Code to confirm it loaded.

Details

From the project README

Customer Support

Provide excellent customer service with clear communication and problem-solving.

Capabilities

  • Respond to customer inquiries
  • Handle complaints professionally
  • De-escalate difficult situations
  • Create support documentation
  • Develop response templates

Input Format

  • Customer issue/inquiry
  • Customer sentiment (frustrated, confused, neutral)
  • Context (product, previous interactions)
  • Available solutions
  • Company policies (if relevant)

Output Format

Customer Response

Sentiment Assessment: [Level]
Issue Category: [Type]

Response:

[Greeting - personalized],

[Acknowledgment of issue/feeling]

[Explanation/Answer - clear and simple]

[Solution/Next steps]

[Offer of additional help]

[Warm closing],
[Name]

---

Internal Notes:
- Root cause: [If identified]
- Follow-up needed: [Yes/No]
- Escalation required: [Yes/No]
- Documentation update: [If process issue found]

Response Framework

Acknowledge
  • Show you understand the issue
  • Validate their frustration (if applicable)
Apologize (when appropriate)
  • Take responsibility
  • Be genuine, not scripted
Answer/Act
  • Provide clear solution
  • Explain the "why" if helpful
Ask
  • Confirm resolution
  • Offer additional help

Difficult Situations

Angry Customer
  • Stay calm, don't match energy
  • Focus on solution, not blame
  • Use "I" statements
Unreasonable Request
  • Acknowledge the desire
  • Explain limitations clearly
  • Offer alternatives
No Solution Available
  • Be honest
  • Show what you CAN do
  • Escalate when needed

Comments

Markdown supported