mcpField
C
customer-trust-dashboard

customer-trust-dashboard

github.com/gtmagentsData & databases42865 installsUpdated 30w ago
Repository

About customer-trust-dashboard

customer-trust-dashboard is a skill for tracking how communications, outages, and policy changes affect customer trust. It structures trust metrics, alerts, and remediation records for leadership, regulators, and cross-functional teams.

Key features

  1. 01Trust KPIs and resolution tracking
  2. 02Segmentation by audience, region, channel, and product
  3. 03Signals from support, surveys, social, and other sources
  4. 04Threshold-based alerts and team routing
  5. 05Remediation register and reporting templates

Use cases

  1. 01Assessing trust after outages or policy changes
  2. 02Preparing leadership or regulator updates
  3. 03Coordinating follow-up across GTM, support, and risk

Install

Copy the command and run it in a terminal.

$npx skills add https://github.com/gtmagents/gtm-agents --skill customer-trust-dashboard

After installing, type/customer-trust-dashboardin Claude Code to confirm it loaded.

Details

From the project README

Customer Trust Dashboard Skill

When to Use

  • Tracking impact of communications, outages, or policy changes on customer trust.
  • Preparing exec/regulator updates on sentiment, complaints, and remediation status.
  • Coordinating GTM, support, and risk teams on follow-up actions.

Framework

  1. KPI Stack – sentiment, NPS, complaint volume, escalation stage, resolution SLA, refund exposure.
  2. Segmentation – audience (retail, SMB, enterprise), geography, channel, product.
  3. Signal Sources – support tickets, surveys, social monitoring, regulator portals, payments data.
  4. Alerting Rules – thresholds, triggers, routing to comms/legal/risk teams.
  5. Action Register – log remediation tasks, owners, due dates, and status for transparency.

Templates

  • Dashboard layout with hero metrics, drill-down tabs, and commentary sections.
  • Incident log sheet tied to metrics for root-cause tracking.
  • Weekly trust report template for leadership + regulator sharing.

Tips

  • Blend quantitative trends with qualitative excerpts for context.
  • Keep a “regulator ready” version with evidence attachments and approvals.
  • Pair with manage-trust-communications and review-financial-campaign outputs.

Comments

Markdown supported