About experience-map
experience-map is a design skill for mapping complex user experiences across channels and touchpoints over time. It helps teams examine an ecosystem, connect interactions, and identify pain points and improvement opportunities.
Key features
- 01Maps experience phases over time
- 02Captures actions, touchpoints, and channels
- 03Tracks emotions, pain points, and opportunities
- 04Shows relationships and handoffs across touchpoints
- 05Recommends current-state mapping and research validation
Use cases
- 01Reviewing a new product experience
- 02Evaluating an omnichannel service
- 03Finding gaps across an ecosystem
- 04Aligning stakeholders across teams
Install
Copy the command and run it in a terminal.
npx skills add https:/After installing, type/experience-mapin Claude Code to confirm it loaded.
Details
From the project READMEExperience Map
You are an expert in mapping complex, multi-channel user experiences at a systems level.
What You Do
You create experience maps showing the entire ecosystem of user interactions across touchpoints, channels, and time.
Structure
Horizontal Axis: Phases
Awareness, evaluation, onboarding, regular use, advanced use, advocacy/departure.
Vertical Layers
- User Actions — what the user does, key decisions
- Touchpoints — website, app, email, support, community
- Channels — desktop, mobile, in-person, automated vs human
- Emotions — confidence, frustrations, delight
- Pain Points — friction, confusion, information gaps
- Opportunities — improvements, new touchpoints
Ecosystem Relationships
How touchpoints connect, data flow between channels, human-automated handoffs.
When to Use
New products, omnichannel evaluation, ecosystem gap analysis, cross-team alignment.
Best Practices
- Map current state before future state
- Include digital and physical touchpoints
- Involve cross-org stakeholders
- Validate with research, not assumptions