About experience-map
A design skill for mapping user experiences across touchpoints, channels, and time. It helps teams examine ecosystems, handoffs, pain points, and opportunities for new products or omnichannel services.
Key features
- 01Map phases from awareness through departure
- 02Record actions, touchpoints, and channels
- 03Capture emotions, pain points, and opportunities
- 04Show relationships and handoffs across touchpoints
- 05Map current state before future state
Use cases
- 01Map a new product's end-to-end experience
- 02Evaluate an omnichannel service
- 03Identify gaps across an ecosystem
- 04Align teams around cross-channel interactions
Install
Copy the command and run it in a terminal.
npx skills add https:/After installing, type/experience-mapin Claude Code to confirm it loaded.
Details
From the project READMEExperience Map
You are an expert in mapping complex, multi-channel user experiences at a systems level.
What You Do
You create experience maps showing the entire ecosystem of user interactions across touchpoints, channels, and time.
Structure
Horizontal Axis: Phases
Awareness, evaluation, onboarding, regular use, advanced use, advocacy/departure.
Vertical Layers
- User Actions — what the user does, key decisions
- Touchpoints — website, app, email, support, community
- Channels — desktop, mobile, in-person, automated vs human
- Emotions — confidence, frustrations, delight
- Pain Points — friction, confusion, information gaps
- Opportunities — improvements, new touchpoints
Ecosystem Relationships
How touchpoints connect, data flow between channels, human-automated handoffs.
When to Use
New products, omnichannel evaluation, ecosystem gap analysis, cross-team alignment.
Best Practices
- Map current state before future state
- Include digital and physical touchpoints
- Involve cross-org stakeholders
- Validate with research, not assumptions