About incident-response
An incident-response skill for teams guiding incidents from detection through resolution and postmortem. It provides severity criteria, a response sequence, communication templates, and a blameless review format.
Key features
- 01Classifies incidents into four severity levels
- 02Guides triage, communication, mitigation, and resolution
- 03Provides status-update communication guidance
- 04Structures blameless postmortems with action items
Use cases
- 01Classifying the impact of a service outage
- 02Coordinating incident response and updates
- 03Planning mitigation and verifying a fix
- 04Recording causes and follow-up actions
Install
Copy the command and run it in a terminal.
$
npx skills add https:/After installing, type/incident-responsein Claude Code to confirm it loaded.
Details
From the project READMEIncident Response
Guide incident response from detection through resolution and postmortem.
Severity Classification
| Level | Criteria | Response Time |
|---|---|---|
| SEV1 | Service down, all users affected | Immediate, all-hands |
| SEV2 | Major feature degraded, many users affected | Within 15 min |
| SEV3 | Minor feature issue, some users affected | Within 1 hour |
| SEV4 | Cosmetic or low-impact issue | Next business day |
Response Framework
- Triage: Classify severity, identify scope, assign incident commander
- Communicate: Status page, internal updates, customer comms if needed
- Mitigate: Stop the bleeding first, root cause later
- Resolve: Implement fix, verify, confirm resolution
- Postmortem: Blameless review, 5 whys, action items
Communication Templates
Provide clear, factual updates at regular cadence. Include: what's happening, who's affected, what we're doing, when the next update is.
Postmortem Format
Blameless. Focus on systems and processes. Include timeline, root cause analysis (5 whys), what went well, what went poorly, and action items with owners and due dates.
Comments
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