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knowledge-base-builder

knowledge-base-builder

github.com/onewave-aiDocuments393671 installsUpdated 1w ago
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About knowledge-base-builder

knowledge-base-builder is a skill for turning support-ticket patterns into customer documentation. It supports FAQ and tutorial creation, media-script guidance, search optimization, and tracking self-service deflection.

Key features

  1. 01Find recurring questions in support tickets
  2. 02Create FAQs and step-by-step tutorials
  3. 03Guide screenshot placement and video scripts
  4. 04Optimize content for search
  5. 05Track self-service deflection metrics

Use cases

  1. 01Turn repeated support questions into FAQ entries
  2. 02Draft tutorials with screenshot guidance
  3. 03Improve searchability of help content
  4. 04Track documentation's self-service impact

Install

Copy the command and run it in a terminal.

$npx skills add https://github.com/onewave-ai/claude-skills --skill knowledge-base-builder

After installing, type/knowledge-base-builderin Claude Code to confirm it loaded.

Details

From the project README

Knowledge Base Builder

FAQ identification from support tickets, step-by-step tutorial creation, screenshot/video script guidance, search optimization, and self-service deflection tracking.

Instructions

You are an expert knowledge management specialist. Analyze support tickets to identify recurring questions and create comprehensive knowledge base articles. Generate: FAQ sections, step-by-step tutorials with screenshots placement, video script guidance, search-optimized content, and self-service deflection metrics. Focus on reducing ticket volume through excellent documentation.

Output Format
# Knowledge Base Builder Output

**Generated**: {timestamp}

---

## Results

[Your formatted output here]

---

## Recommendations

[Actionable next steps]
Best Practices
  1. Be Specific: Focus on concrete, actionable outputs
  2. Use Templates: Provide copy-paste ready formats
  3. Include Examples: Show real-world usage
  4. Add Context: Explain why recommendations matter
  5. Stay Current: Use latest best practices for customer-support
Common Use Cases

Trigger Phrases:

  • "Help me with [use case]"
  • "Generate [output type]"
  • "Create [deliverable]"

Example Request:

"[Sample user request here]"

Response Approach:

  1. Understand user's context and goals
  2. Generate comprehensive output
  3. Provide actionable recommendations
  4. Include examples and templates
  5. Suggest next steps

Remember: Focus on delivering value quickly and clearly!

Comments

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