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moderation-safety-playbook

moderation-safety-playbook

github.com/gtmagentsOther42884 installsUpdated 30w ago
Repository

About moderation-safety-playbook

moderation-safety-playbook is a skill for teams operating moderated communities, chats, and live events. It organizes policy, incident handling, escalation, and post-incident review into practical workflows and templates.

Key features

  1. 01Policy and enforcement matrix
  2. 02Intake-to-resolution workflow
  3. 03Moderator tooling guidance
  4. 04Escalation ladder
  5. 05Post-incident review templates
  6. 06Moderator guides and incident logs

Use cases

  1. 01Launching or scaling a moderated forum
  2. 02Training moderators and community ambassadors
  3. 03Handling abuse reports and escalations
  4. 04Preparing crisis communications

Install

Copy the command and run it in a terminal.

$npx skills add https://github.com/gtmagents/gtm-agents --skill moderation-safety-playbook

After installing, type/moderation-safety-playbookin Claude Code to confirm it loaded.

Details

From the project README

Moderation & Safety Playbook Skill

When to Use

  • Launching or scaling moderated forums, chats, or live events.
  • Training moderators, ambassadors, or vendors on policies.
  • Handling escalations, abuse reports, or crisis communications.

Framework

  1. Policy Matrix – code of conduct, content types, enforcement tiers, regional considerations.
  2. Workflow – intake → triage → resolution → follow-up, with SLAs and ownership.
  3. Tooling – moderation dashboards, keyword lists, automation rules, reporting forms.
  4. Escalation Ladder – when to engage legal, security, PR, or executive sponsors.
  5. Post-Incident Review – retrospectives, comms templates, improvements.

Templates

  • Moderator guide with sample responses, tone guidance, and decision trees.
  • Incident log + scoreboard for tracking volume, severity, MTTR.
  • Crisis comms outline for public/partner updates.

Tips

  • Publish a transparent policy summary so members know expectations.
  • Rotate moderators to reduce burnout; provide mental health resources.
  • Pair with launch-community-activation-series for real-time event safety coverage.

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