About reference-ops
A marketing operations skill for managing customer-reference requests and advocacy processes. It covers matching, scheduling, consent and compliance, follow-up, and utilization reporting.
Key features
- 01Standardized request intake and qualification
- 02Advocate matching by attributes and availability
- 03Scheduling, briefing documents and consent records
- 04Post-call feedback, CRM updates and rewards
- 05Utilization, fatigue and segment-gap analytics
Use cases
- 01Match sales requests with suitable advocates
- 02Schedule reference calls and manage approvals
- 03Audit advocate usage and report advocacy impact
Install
Copy the command and run it in a terminal.
$
npx skills add https:/After installing, type/reference-opsin Claude Code to confirm it loaded.
Details
From the project READMEReference Operations Skill
When to Use
- Running reference matching, scheduling, and follow-up processes.
- Auditing reference utilization, fatigue, and consent records.
- Reporting on advocacy impact for sales leadership.
Framework
- Request Intake – standardize forms, qualification criteria, and SLA expectations per deal stage.
- Matching Logic – map requests to advocates by persona, industry, use case, language, and availability.
- Logistics & Compliance – schedule calls, provide briefing docs, capture approvals, and log NDAs.
- Post-call Workflow – collect feedback from both parties, update CRM entries, and issue rewards.
- Analytics & Governance – monitor utilization, fatigue thresholds, and gaps by segment.
Templates
- Reference request form template.
- Matching matrix (request attributes → advocate tags).
- Follow-up checklist and feedback survey.
Tips
- Integrate with CRM to auto-create tasks and close the loop with reps.
- Flag overused advocates and rotate in new voices regularly.
- Share monthly scorecards with GTM teams to highlight wins and needs.
Comments
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