About save-play-library
save-play-library is a skill for retention teams that turns customer signals into remediation plans. Its framework combines play blueprints, ownership assignments, measurement, and feedback for ongoing iteration.
Key features
- 01Map retention signals to play categories
- 02Define objectives, audiences, and channels
- 03Assign owners and SLAs
- 04Set KPIs and experiment criteria
- 05Record outcomes and refine plays
Use cases
- 01Plan responses to declining product usage
- 02Coordinate customer success and lifecycle marketing
- 03Measure the impact of retention plays
Install
Copy the command and run it in a terminal.
$
npx skills add https:/After installing, type/save-play-libraryin Claude Code to confirm it loaded.
Details
From the project READMESave Play Library Skill
When to Use
- Translating retention signals into specific remediation actions.
- Coordinating lifecycle marketing and CS teams on who does what.
- Measuring effectiveness of save plays over time.
Framework
- Signal Definition – map triggers (drop in usage, support surge, NPS drop) to play categories.
- Play Blueprint – outline objective, audience, messaging, channels, and required assets.
- Owner Matrix – assign owners (CSM, lifecycle marketer, exec sponsor) with SLAs.
- Measurement Plan – specify KPIs, experiment windows, and success criteria.
- Feedback Loop – capture results, learnings, and iterate on play details.
Templates
- Play card (trigger, action steps, assets, KPI, owner).
- Experiment tracker with control/test cohorts.
- Post-play retrospective form.
Tips
- Keep plays modular so they can stack (email + exec outreach + offer).
- Include links to enablement assets for quick execution.
- Pair with
retention-dashboardto trigger plays automatically when thresholds trip.
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