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sentiment-feedback-loop

sentiment-feedback-loop

github.com/gtmagentsData & databases42868 installsUpdated 30w ago
Repository

About sentiment-feedback-loop

A skill for customer success and product teams turning qualitative customer feedback into tracked actions. It outlines intake, sentiment and theme tagging, routing, insight summaries, and follow-up tracking.

Key features

  1. 01Intake from surveys, tickets, calls, and communities
  2. 02Tag sentiment, themes, urgency, and persona
  3. 03Route critical feedback to owners
  4. 04Package trends, quotes, and actions
  5. 05Track commitments and customer follow-up

Use cases

  1. 01Enrich customer health scores with qualitative feedback
  2. 02Prepare voice-of-customer leadership summaries
  3. 03Prioritize product or customer success actions
  4. 04Track follow-up on customer commitments

Install

Copy the command and run it in a terminal.

$npx skills add https://github.com/gtmagents/gtm-agents --skill sentiment-feedback-loop

After installing, type/sentiment-feedback-loopin Claude Code to confirm it loaded.

Details

From the project README

Sentiment Feedback Loop Skill

When to Use

  • Enriching health scores with qualitative insights from surveys, CSM notes, and communities.
  • Building voice-of-customer summaries for exec updates or escalations.
  • Prioritizing product/CS actions based on sentiment trends.

Framework

  1. Source Intake – NPS/CSAT, support tickets, call notes, community threads, surveys.
  2. Tagging & Themes – apply taxonomy for product area, sentiment, urgency, persona.
  3. Routing Rules – send critical feedback to owners (product, eng, CS, exec sponsors).
  4. Insight Packaging – compile trend summaries, quotes, and recommended actions.
  5. Closed-Loop Tracking – log actions taken, status, and customer follow-up.

Templates

  • Sentiment tagging spreadsheet or Notion template.
  • Weekly VOC digest format for leadership.
  • Follow-up tracker for commitments back to customers.

Tips

  • Automate ingestion where possible but maintain human review for nuance.
  • Highlight positive sentiment for advocacy/reference programs too.
  • Pair with monitor-customer-health and run-escalation-playbook for context.

Comments

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