About support-automation
Draft and improve ecommerce customer support replies, macros and ticket routing. Use for WISMO (where is my order), returns, refunds, cancellations and exceptions under merchant policy; diagnose bot failures, partial remedies, undelivered notifications and human handoffs in the existing helpdesk and store. Sends and money movements run through the merchant's own tools and authority. Formal chargeback responses are separate work.
Install
Copy the command and run it in a terminal.
$
npx skills add https:/After installing, type/support-automationin Claude Code to confirm it loaded.
Bundled files
References and scripts installed along with SKILL.md.
LICENSEreferences/handoff.mdnotification-and-human-pickup.mdbrowser-runtime-and-sessions.mdmultilingual-policy-and-review.mdhelpdesk-store-contract.mdpartial-failure-and-reconciliation.mdcommerce-record-conventions.mdreturns-and-remedy-authority.mdstack-and-policy.mdrollout-and-resolution-review.mdticket-triage-and-drafts.mdtracking-and-delivery-uncertainty.mdwhop-support-boundary.mdwhop-connection-and-attribution.mdComments
Markdown supported