troubleshooting

Ludus Troubleshooting

Use this skill to triage user-reported failures quickly, categorize errors, and provide targeted remediation steps.

Diagnostic Workflow

1. Gather context and exact error output.
2. Check range deployment status and recent errors.
3. Review deployment logs for failure details.
4. Identify the failure category using the known error catalog.
5. Inspect the current range config for misconfigurations.
6. Provide targeted fixes with concrete steps.
7. Define clear verification steps to confirm recovery.

Key Diagnostic Information

When triaging, gather these in order of usefulness:

• Range status — is the deployment running, failed, or complete?
• Deployment errors — the most recent error output from a deploy.
• Deployment logs — full log stream for tracing failure context.
• Template status — are required templates built and available?
• Range config — does the YAML match what the user intended?
• Testing mode status — is testing mode active, and are network rules in effect?

Common Patterns

• Network issues often trace back to dnsmasq or NAT bridge state.
• Ansible failures often involve WinRM (Windows) or SSH reachability (Linux).
• Domain join failures usually involve DNS ordering or timing.
• Template failures are commonly ISO download or disk-space related.

References

• Use references/common-errors.md for known errors, root causes, and fix procedures.
• Use https://docs.ludus.cloud/docs/troubleshooting/client for client and CLI troubleshooting details.
• Use https://docs.ludus.cloud/docs/troubleshooting/network/ and https://docs.ludus.cloud/docs/troubleshooting/wireguard/ for network and connectivity issues.
• For uninstalling Ludus, direct users to the official guide at https://docs.ludus.cloud/docs/troubleshooting/uninstall rather than performing the steps yourself.