support-automation について
Draft and improve ecommerce customer support replies, macros and ticket routing. Use for WISMO (where is my order), returns, refunds, cancellations and exceptions under merchant policy; diagnose bot failures, partial remedies, undelivered notifications and human handoffs in the existing helpdesk and store. Sends and money movements run through the merchant's own tools and authority. Formal chargeback responses are separate work.
インストール
コマンドをコピーしてターミナルで実行します。
$
npx skills add https:/インストール後、Claude Code で/support-automationを入力して読み込まれたか確認します。
同梱ファイル
SKILL.md と一緒にインストールされる参考資料やスクリプト。
LICENSEreferences/handoff.mdnotification-and-human-pickup.mdbrowser-runtime-and-sessions.mdmultilingual-policy-and-review.mdhelpdesk-store-contract.mdpartial-failure-and-reconciliation.mdcommerce-record-conventions.mdreturns-and-remedy-authority.mdstack-and-policy.mdrollout-and-resolution-review.mdticket-triage-and-drafts.mdtracking-and-delivery-uncertainty.mdwhop-support-boundary.mdwhop-connection-and-attribution.mdコメント
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