email-composer

邮件撰写

快速开始

提供背景和目的，我会为你起草一封合适的邮件。

我需要的信息：

• 邮件目的（请求、跟进、通知等）
• 收件人关系（同事、客户、经理、供应商）
• 需要包含的要点
• 期望的语气（正式、随意、紧急、友好）

邮件结构

标准商务邮件格式：

Subject: [Clear, specific subject line]

[Greeting],

[Opening - context/purpose]

[Body - main points]

[Closing - call to action]

[Sign-off]
[Your name]

常见邮件类型

信息请求

Subject: Question about Q4 project timeline

Hi [Name],

I hope this email finds you well. I'm reaching out regarding the Q4 product launch timeline.

Could you provide an update on:
- Current progress on feature development
- Expected completion date for testing phase
- Any blockers or dependencies we should be aware of

This will help us coordinate with the marketing team for the launch materials.

Thanks in advance for your help!

Best regards,
[Your name]

跟进邮件

Subject: Following up: Proposal for new payment system

Hi [Name],

I wanted to follow up on the payment system proposal I sent last week. I understand you're busy, so I wanted to make sure it didn't get lost in your inbox.

To recap, the proposed system would:
- Reduce transaction fees by 30%
- Integrate with existing accounting software
- Improve customer checkout experience

I'd be happy to schedule a brief call to discuss any questions you might have.

Looking forward to hearing from you.

Best,
[Your name]

技术更新

Subject: API Maintenance Window - [Date]

Team,

This is a reminder that we'll be performing scheduled maintenance on our API infrastructure on [Date] from [Time] to [Time] [Timezone].

During this window:
- API endpoints will be unavailable
- Database will be upgraded to v14
- SSL certificates will be renewed

Expected downtime: 2 hours

What you need to do:
- Notify your users of the planned downtime
- Ensure retry logic is in place for API calls
- Monitor your application after maintenance completes

If you have any concerns or conflicts with this schedule, please let me know by [Date].

Technical details available in our status page: [link]

Thanks,
[Your name]

客户支持

Subject: Re: Issue with order #12345

Hi [Customer name],

Thank you for reaching out about your order. I'm sorry to hear you're experiencing this issue.

I've looked into your order (#12345) and found the following:

[Explanation of the issue]

To resolve this, I've:
- [Action taken 1]
- [Action taken 2]

You should see [expected outcome] within [timeframe].

If you continue to experience any problems, please don't hesitate to reply to this email or call us at [phone number].

We appreciate your patience and understanding.

Best regards,
[Your name]
Customer Support Team

会议请求

Subject: Meeting request: Discuss database migration strategy

Hi [Name],

I'd like to schedule a meeting to discuss our approach for the upcoming database migration.

Agenda items:
- Review migration timeline and milestones
- Discuss rollback strategy
- Identify potential risks and mitigation plans
- Assign team responsibilities

Estimated duration: 45 minutes

I'm available:
- Monday 2-4 PM
- Wednesday 10 AM - 12 PM
- Friday 1-3 PM

Please let me know what works best for you, or feel free to suggest alternative times.

Best,
[Your name]

语气指南

正式语气

• 使用完整句子
• 避免缩略形式
• 使用专业用语
• 使用恰当称谓（Dr.、Mr.、Ms.）

随意语气

• 可以使用缩略形式
• 使用口语化表达
• 仍然保持专业
• 直呼其名

紧急语气

• 主题行明确标注 [URGENT] 或 [ACTION REQUIRED]
• 加粗关键要点
• 明确截止日期
• 直接给出行动号召

主题行最佳实践

好的主题行：

• "Action required: Submit timesheet by Friday"
• "Q4 Sales Report - Review needed"
• "Meeting rescheduled: Project kickoff now Thursday"
• "Quick question about deployment process"

不好的主题行：

• "Update"
• "Question"
• "Hello"
• "Following up"

邮件礼仪

要做的：

• 在 24 小时内回复（即使只是确认收到）
• 使用清晰、具体的主题行
• 保持简洁
• 发送前校对
• 包含相关背景信息
• 多个事项时使用项目符号
• 以明确的行动号召结尾

不要做的：

• 全部使用大写字母
• 过度使用感叹号！！！
• 把所有事情都标为紧急
• 除非必要，不要回复全部
• 情绪激动时发送
• 包含不必要的收件人
• 忘记邮件中提到的附件

按场景分类的模板

礼貌拒绝请求

Subject: Re: [Original subject]

Hi [Name],

Thank you for thinking of me for [request/opportunity].

Unfortunately, I won't be able to [participate/help/attend] due to [brief reason - optional]. However, I'd recommend [alternative suggestion if applicable].

I appreciate your understanding, and I hope we can collaborate on future opportunities.

Best regards,
[Your name]

为错误道歉

Subject: Apology and correction: [Issue]

Hi [Name],

I'm writing to apologize for [specific mistake]. This was an error on my part, and I take full responsibility.

To correct this:
- [Action 1 already taken]
- [Action 2 in progress]
- [Preventive measure for future]

I understand this may have caused [impact], and I'm committed to ensuring it doesn't happen again.

If you have any concerns or questions, please don't hesitate to reach out.

Sincerely,
[Your name]

分享好消息

Subject: Great news: [Achievement/milestone]

Team,

I'm excited to share that we've [accomplished goal]!

This success is thanks to:
- [Team/person contribution 1]
- [Team/person contribution 2]

Impact:
- [Metric improvement]
- [Business benefit]

Thank you all for your hard work and dedication. Let's keep up the momentum!

Cheers,
[Your name]

按语境分类的结尾用语

正式：

• Sincerely
• Best regards
• Respectfully
• Cordially

专业：

• Best
• Thanks
• Kind regards
• Regards

随意：

• Cheers
• Thanks!
• Talk soon
• Best

邮件撰写检查清单

• 清晰、具体的主题行
• 恰当的称呼
• 开头说明目的
• 用项目符号/编号组织关键要点
• 明确的行动号召或后续步骤
• 适合受众的语气
• 校对拼写错误
• 包含附件（如有提及）
• 收件人正确（To、CC、BCC）
• 专业的签名