关于 support-automation
Draft and improve ecommerce customer support replies, macros and ticket routing. Use for WISMO (where is my order), returns, refunds, cancellations and exceptions under merchant policy; diagnose bot failures, partial remedies, undelivered notifications and human handoffs in the existing helpdesk and store. Sends and money movements run through the merchant's own tools and authority. Formal chargeback responses are separate work.
安装
复制下面的命令，在终端中运行。
$
npx skills add https:/安装后在 Claude Code 中输入/support-automation确认已加载。
包含的文件
除 SKILL.md 外，安装时一起下载的参考资料和脚本。
LICENSEreferences/handoff.mdnotification-and-human-pickup.mdbrowser-runtime-and-sessions.mdmultilingual-policy-and-review.mdhelpdesk-store-contract.mdpartial-failure-and-reconciliation.mdcommerce-record-conventions.mdreturns-and-remedy-authority.mdstack-and-policy.mdrollout-and-resolution-review.mdticket-triage-and-drafts.mdtracking-and-delivery-uncertainty.mdwhop-support-boundary.mdwhop-connection-and-attribution.md评论
支持 Markdown